Question 1

Who is Bim?

Accepted Answer

It's me, Abimbola, Bim for short.

Question 2

Where is Studio Bim based?

Accepted Answer

Studio Bim is based just outside London in Essex, United Kingdom.

Question 3

What is the best form of contact?

Accepted Answer

If you would like to arrange a quote and check booking availability, please complete our form,(javascript:void(0)) alternatively, if you have an enquiry contact hello@mystudiobim.com (mailto:hello@mystudiobim.com)and we will be happy to respond.

Question 4

What paper do you use?

Accepted Answer

For all our stationery we use high quality thick uncoated cardstock which is FSC certified. Our thickness varies from 110/135gsm for envelopes and from 270/350gsm for cards. Options to increase the thickness, especially for premium finishes are available upon request.

Question 5

What are Semi-Custom suites?

Accepted Answer

Semi-Custom suites are pre-designed stationery collections that can be personalised to include your events details and customised to your colour palette through our range of paper colour shades and printing/press finishes available.

Question 6

Do I have to order the entire Semi-Custom collection suite?

Accepted Answer

Absolutely not! Infact, we encourage our clients to be intentional and resourceful when selecting their stationery. If you would just like to order invitations only (including accompanying envelopes), we will be more than happy to proceed.

Question 7

Is there a minimum order quantity?

Accepted Answer

Yes, our minimum for digital printing is 20 units and 30 units for premium finishing. We can print less, however the price will be the same as 20/30 to cover labour and cost of materials.

Question 8

How many colour shades are available?

Accepted Answer

Currently, we have 20 shades (javascript:void(0))available. We are always on the lookout for new and exciting colour shades to offer our clients. If you have a colour/hue in mind that is not available in our collection, please feel free to complete our form (javascript:void(0))and let us know your colour preference. We may have the perfect swatch for you. Selecting a colour out of our range will attract a customisation fee.

Question 9

Can I see a sample before ordering?

Accepted Answer

Yes, samples can be purchased in our stationery shop.

Question 10

How long does a Semi-Custom order take?

Accepted Answer

As our Semi-Custom stationery is made to order, the lead time depends on how soon our clients can finalise on the design. We aim to complete and dispatch invitations by 4 weeks and invitation suites by 6 weeks.

Question 11

How many invitations should I order?

Accepted Answer

Remember to calculate your quantity required by couple or family, rather than per guest. We recommend including at least 10 extra invitations to your order for mistakes and last minute additions to your guest list.

Question 12

Do you offer bespoke stationery services?

Accepted Answer

At the moment, we only offer our Semi-Custom collections. However, we are happy to work collaboratively with you to further customise any of our studio collections to your liking, this service will of course attract a customisation fee for design labour and cost of materials.

Question 13

Can you do express orders?

Accepted Answer

Yes, an express order is prioritised to be completed within 2 weeks. A 30% fee will be applied to the invoice if the request for an express order has been approved. Please be aware, that an express order is equally dependent on the responsiveness of the client during the design stage. Each design draft will be issued within 24 hours of receipt of client payment and wording or feedback from the preceding design draft.  We aim to complete the design stage within 4 working days and allocate 10 working days for production and dispatchment.

Question 14

Can I book in advance?

Accepted Answer

In short, yes. However, we accept bookings on a first come first serve basis. Booking availability may vary during the calendar year so we encourage you to get in touch as soon as possible so we can start designing.

Question 15

How do I make payment?

Accepted Answer

Enclosed in our invoicing is our payment instructions, settlement can either be made by bank transfer or Paypal.

Question 16

How soon after payment will I receive my first proof?

Accepted Answer

Please allow up to 4 working days to receive design proofs.

Question 17

Is it possible to change my order?

Accepted Answer

Once the final draft has been approved by our client, the order cannot be changed as the design has entered into production. If you have a sudden change of heart over the details of your order after payment, we encourage you to inform us before approving the design.

Question 18

Do you ship internationally?

Accepted Answer

Yes, we are more than happy to. Please make sure you include your shipping location in the form so that we can arrange a quote. Please be aware that import tax may be applicable upon arrival.

Question 19

Who is delivering my stationery?

Accepted Answer

For UK orders, standard delivery will be arranged either with Royal Mail or DPD, all our Semi-Custom orders will be tracked. Our dispatch note will always include the entity delivering your order.

Question 20

Can I get a refund?

Accepted Answer

As our Semi-Custom stationery is made to order, therefore, all orders are non-refundable and not eligible for exchange. If there is anything that you are not happy with in your order, please do not hesitate to get in touch, we will do our upmost to resolve the matter.

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